Paul Glass
Paul Glass

Hardware Operations Leader · End-to-End Supply Chain

Over the past decade, I've led end-to-end supply chain and operations at Tonal, Aescape, and Fi. I work across every link in the chain: planning, sourcing, manufacturing, warehousing, logistics, and fulfillment. My job is to get products built, moved, and delivered to customers, and to do it while optimizing for cost, speed, and quality.

Scaled hardware operations at
Pillar I
Plan
Demand forecasting, S&OP, inventory strategy
Pillar II
Source
Strategic sourcing, supplier development, BOM cost
Pillar III
Make
CM management, NPI to MP, yield and OEE
Pillar IV
Deliver
3PL, logistics, fulfillment, distribution

End-to-end hardware operations expertise

I work across every link in the chain. From facility design to fulfillment, from should-cost models to S&OP, the focus is always getting products manufactured, shipped, distributed, and delivered with maximum efficiency.

I
🧭
Plan

Planning, Systems & Digitization

I build the planning infrastructure and digital backbone that turns reactive operations into a predictable, data-driven machine, tying execution to strategy and protecting both revenue and working capital.

  • S&OP design: integrated demand and supply planning aligned to revenue targets and capacity
  • Clear to Build (CTB): production readiness engine to eliminate line stalls and surprises
  • ERP architecture: NetSuite, Microsoft Dynamics, SAP. Designing the digital backbone for physical goods
  • Supply chain digitization: SQL, Databricks, dashboards, KPI frameworks, real-time visibility
  • Demand forecasting: statistical modeling, component buffering, long-lead allocation
  • Inventory strategy: balancing raws, WIP, finished goods, and spare parts across the network
Margin impact

Inventory health and E&O: predictive modeling across raws, WIP, and FG to minimize Excess and Obsolescence and release trapped working capital.

II
📈
Source

Strategic Sourcing & Procurement

I build the sourcing programs that get hardware companies the parts they need at the cost and quality they require. From raw materials to finished goods, across global supplier networks.

  • Make vs buy: insource and outsource decision frameworks with total cost modeling
  • Should-cost modeling: bottom-up cost decomposition across material, labor, overhead, and logistics
  • Supplier development: Tier-2 and Tier-3 supplier onboarding, qualification, and multi-source strategy
  • Best country sourcing: multi-criteria supplier and geography selection with risk weighting
  • Component categories: sensors, actuators, motors, PCBAs, batteries, displays, premium textiles
  • Negotiation and contracts: pricing, NRE recovery, capacity reservation, payment terms
Cost driver

Total Cost of Ownership (TCO): true landed cost across materials, labor, overhead, logistics, duties, and risk. Not just unit price.

III
🏭
Make

Manufacturing & Quality

I scale manufacturing operations from prototype through mass production. CM and ODM partner selection, quality systems, and factory floor discipline that hold up at volume.

  • Partner ecosystems: end-to-end ODM, JDM, OEM, and CM selection and management
  • NPI to MP: EVT through DVT, PVT, and ramp to mass production
  • VA/VE and DFM: cross-functional design-to-cost sprints before tooling locks in cost
  • Capacity and OEE: bottleneck analysis, line balancing, throughput optimization
  • Quality systems: MES and QMS implementation, lean manufacturing, first pass yield
  • Manufacturer relocation: cross-continental migration of production without dropping shipments
Track record

99%+ rolling throughput yield at Aescape · 75%+ OEE post-relocation at Tonal

IV
🌐
Deliver

Logistics, Fulfillment & Trade

I optimize the global logistics network: warehousing, 3PL partnerships, carrier strategy, and trade compliance. So products reach customers fast and capital stays efficient.

  • Facility design and site selection: warehouse layout, DC placement, geographic optimization
  • 3PL strategy: partner selection, WMS and TMS implementation, SLA design, go-live cutover
  • Global fulfillment: DTC, B2B, and omnichannel distribution across domestic and international markets
  • Logistics procurement: freight RFPs, carrier negotiation, mode optimization, landed cost reduction
  • Trade and compliance: duties, tariff exposure, customs, HTS classification, cross-border logistics
  • Reverse logistics: returns processing, repair programs, refurbishment operations designed to contribute to margin
Capital efficiency

Cash Conversion Cycle (CCC): shortening the gap between cash out for materials and cash in from sales through network design, payment terms, and logistics compression.

About

I've taken hardware from EVT through mass production, at robotics companies, connected device startups, and high-volume product lines.

My career spans both ends of the operational spectrum: managing large-scale inventory portfolios across 10+ global manufacturing facilities, and building and redesigning hardware operations organizations at high-growth startups like Tonal, Aescape, and Fi.

That duality is my edge. I bring the S&OP discipline, supplier relationships, quality systems, and board-level reporting of Fortune 500 enterprise, combined with the speed, scrappiness, and builder mentality that startups need to scale hardware without breaking.

The hardware journey from EVT/DVT/PVT to Mass Production is a minefield. Component shortages, complex BOMs, aggressive launch timelines vs. factory reality, managing CMs across multiple time zones. I've navigated all of it. That operational scar tissue shapes how I approach every problem.

The companies I've worked at have ranged from early-stage startups racing to launch their first product to established businesses managing global manufacturing footprints. In every case, the work has been about the same thing: building operations that match the stage of the company and the reality on the factory floor.

Sunset above the fog, Mt. Tamalpais
2025 - Present
Director of Hardware Operations
Fi | Connected pet tech
2023 - 2025
Head of Supply Chain & Logistics
Aescape | Autonomous robotics (premium robotic systems)
2021 - 2023
Director, Supply Chain & Manufacturing
Tonal (Fitness Hardware) | Global CM relocation and capacity scaling
2019 - 2021
Director, Production Planning
LVMH / Fenty Beauty | Global mfg producing $300M in sales
2015 - 2019
Senior Supply Chain Manager
Williams-Sonoma | 50+ global vendors, $100M+ spend
Education
MBA, Supply Chain Management
University of Tennessee, Knoxville · Haslam College of Business
Ranked #1 supply chain program in the United States
BS, Operations and Business Analytics
University of Oregon, Eugene · Lundquist College of Business
Industries
Robotics · Connected Hardware · IoT · Consumer Goods · Luxury
Based in
San Francisco · Bay Area hardware ecosystem

Not a generalist. Not a slide deck.
An operator who embeds.

I don't hand teams a playbook and walk away. I embed, build the systems, negotiate the contracts, stand up the warehouses, and stay until the results are locked in. Every situation is different, and the work has to meet the company where it actually is - not where a framework says it should be.

01
Diagnose at the source

The problem is rarely where the symptom is. I trace operational pain back to the system that produced it - sourcing, planning, manufacturing, or fulfillment - before recommending a fix.

02
Build for capital efficiency

Every operational decision is also a financial one. I align manufacturing, inventory, and logistics with the company's cash position, runway, and growth targets - not just unit economics.

03
Leave it stronger than I found it

The win isn't the deliverable - it's the team and the systems still running six months later. I document, train, and hand off, so the operation doesn't depend on me to keep working.

🤖 Modern operations are accelerated with AI: demand forecasting, inventory optimization, should-cost modeling, supply chain dashboards, process automation. I treat AI as a tool, not a service - and use it to get sharper answers, faster.

Selected work

Highlights from a decade of hardware operations across robotics, connected fitness, luxury, and consumer goods.

Autonomous Robotics · Aescape

Scaled production dramatically, nearshored manufacturing, and built full ops organization

Scaled production dramatically across multiple countries while maintaining premium quality. Led board-level S&OP reviews driving significant OCOGS reduction and cash conversion improvement. Executed a full nearshoring transition: relocating a Tier 1 manufacturer and standing up a new 3PL with WMS & TMS, achieving near-perfect first pass yield. Built and managed a cross-functional ops organization from the ground up.

99%+
MAKE · Rolling throughput yield
20%+
SOURCE · BOM cost reduction
30%+
DELIVER · Lead time reduction
Fitness Hardware · Tonal

Architected global supply chain and relocated manufacturing across continents

Built the global supply chain from NPI through mass production with near-perfect on-time delivery and high OEE. Implemented NetSuite, deployed MES & QMS, and drove double-digit BOM cost reductions through a new strategic sourcing matrix. Led a complex cross-continental manufacturing relocation that significantly reduced landed cost and lead times. Optimized cash-to-cash cycle, freeing millions in working capital.

10%+
SOURCE · Landed cost reduction
75%+
MAKE · Manufacturing OEE
98%
DELIVER · On-time delivery
Luxury / Beauty · LVMH (Fenty Beauty)

Managed global manufacturing and planning across 10+ facilities in 3 countries

Directed production planning for Fenty Beauty across manufacturing facilities in the USA, Italy, and UK, balancing $50M+ in inventory investment with service levels across multiple distribution centers. Built an S&OP framework that improved forecast accuracy 10% and reduced obsolescence risk for high-frequency limited-edition launches through demand governance and cross-functional planning.

10%
PLAN · Forecast accuracy gain
10+
MAKE · Global facilities managed
$50M+
PLAN · Inventory investment managed
Premium Home Goods · Williams-Sonoma

Managed $100M+ in spend across 50+ global vendors

Ran supply chain operations for premium home goods categories, maintaining 95%+ on-time delivery. Negotiated international supplier contracts delivering $3.5M in annual material cost savings (10% reduction) while consolidating the vendor base by 20% to reduce complexity and risk. Built the sourcing and logistics foundation for a complex global supply network.

10%
SOURCE · Material cost reduction
95%+
DELIVER · On-time delivery
20%
SOURCE · Vendor base consolidated

Hardware I've helped bring to market

Across robotics, connected fitness, and consumer technology, I've owned the operations behind some of the most ambitious hardware launches of the last decade.

Robotics

Aescape Robotic Massage Table

A fully automated, AI-driven robotic massage system. Two precision robotic arms, 1.2M+ 3D body data points, deployed across spas, hotels, and recovery clinics.

View product →
Connected Fitness

Tonal Strength Trainer

The world's first digital weight strength training system. Wall-mounted form factor with precision electromagnetic resistance, sold through DTC and retail channels.

View product →
Connected Pet Tech

Fi Smart Dog Collar

GPS tracking and activity monitoring smart collar with multi-week battery life. Manufactured at scale and distributed globally to a fast-growing user base.

View product →

Procuring at every level of the bill of materials

From raw materials to finished goods, I've built and managed the sourcing programs that get hardware companies the parts they need at the cost and quality they require.

Key materials

Metals, plastics, electronic substrates, premium-grade textiles. Tier-2 and Tier-3 supplier development, multi-source qualification, and commodity strategy.

Components

Sensors, actuators, motors, PCBAs, batteries, displays. Allocation management, lifecycle planning, and direct supplier relationships across Asia, North America, and Europe.

Subassemblies

Robotic arm modules, electromechanical assemblies, frames and housings. Coordinated procurement across multi-tier networks with consigned and turnkey arrangements.

Finished goods

CM and ODM partnerships for full-product manufacturing. Pricing negotiation, NRE recovery, capacity reservation, and quality acceptance across multiple geographies.

Golden Gate Bridge from the Marin Headlands
Based in San Francisco

What colleagues say

The people I've worked alongside are the clearest signal of how I operate.

Paul is the kind of operator you hand something complex and trust to figure it out. He built our ops team from nothing, brought real structure without killing our speed, and just delivered. I never had to check his work. When things got hard, he got calmer. That's rare.
PM
Patrick McGivern
COO at SiFly
Paul is one of the most resourceful supply chain leaders I've worked with. He doesn't just execute, he thinks two steps ahead. We threw some of our hardest operational challenges at him and he consistently found a path through. He's the guy you want running the room when things get complicated.
JR
Jeff Rosen
COO at Gradient
Paul has a rare combination of analytical sharpness and relationship skills. He managed a massive vendor portfolio and always knew where the leverage was. Suppliers respected him because he was fair, and our team trusted him because he always came prepared. I'd work with him again in a heartbeat.
VT
Vic Tsai
EVP at Flexsteel

Contact

📍
Based in San Francisco Bay Area