Paul Glass
Paul Glass

Supply Chain Planning & Logistics Executive

I build the planning and logistics systems behind complex hardware businesses. I lead S&OP, CTB, demand, supply, and capacity planning, inventory, and inbound logistics to improve availability, working capital, and supply continuity.

Connected Hardware · Robotics · Consumer Products

Planning and logistics leadership at

Featured planning and logistics work

Three planning mandates across connected hardware and robotics, from building the S&OP cadence to running the global supply plan through growth and disruption.

Connected Hardware · Fi · 2025 to 2026

Head of Hardware Operations

Mandate

Build and own the executive S&OP and supply planning cadence across demand, material availability, CM capacity, inventory, supplier commitments, and inbound logistics.

Complexity

A consumer IoT wearable business running on outsourced manufacturing, with a global supplier, contract manufacturing, and freight network, and a European market to open from scratch.

What I built
  • The executive S&OP and supply planning cadence, connecting demand to material availability, CM capacity, inventory, and supplier commitments
  • The rolling global supply plan and weekly CTB cadence, translating demand into executable build plans, component requirements, and inbound freight priorities
  • A new European 3PL operation in the Netherlands plus the cross-border network serving 20+ countries
  • Databricks and SQL dashboards across production, inventory, CTB, supplier performance, and cost, replacing manual reporting
  • Supplier and CM management across capacity, component availability, production schedules, delivery priorities, and escalation
Outcomes
4%
COGS · Cost per unit reduction
Robotics · Aescape · 2023 to 2025

Head of Supply Chain & Logistics

Mandate

Run executive and board-level S&OP and supply reviews, and build the international inbound logistics network for an AI-powered robotics platform.

Complexity

External manufacturing in Taiwan and Germany, with complex international inbound logistics spanning freight, customs, and cross-border flows into the U.S.

What I built
  • Executive and board S&OP and supply reviews across demand, capacity, supplier commitments, build plans, inventory, cost, and working capital tradeoffs
  • The supply planning and logistics operating cadence across production, quality, suppliers, and manufacturing partners, with clear ownership and escalation paths
  • The international inbound logistics network from suppliers and CMs into the U.S., covering freight, customs, cross-border flows, and schedule risk
  • Planning coordination with manufacturing partners in Taiwan and Germany across capacity allocation, material readiness, and launch constraints
Outcomes
$2M
COGS · Operating COGS reduction
Connected Fitness · Tonal · 2021 to 2023

Director, Supply Chain Planning

Mandate

Build and own the planning operating model across S&OP, demand and supply, MPS and CTB, capacity, inventory, and supplier planning.

Complexity

A connected fitness hardware business with global contract manufacturing, long-lead components, high-value inventory, and international freight, growing fast through a period of supply disruption.

What I built
  • The planning operating model across S&OP, demand and supply planning, MPS and CTB, capacity, inventory, and supplier planning
  • Conversion of commercial demand into executable factory and material plans through capacity planning, allocation, and safety stock strategy
  • Constrained-supply scenario planning that kept build plans executable through component shortages
  • Material readiness, capacity, inventory positioning, and supplier commitments aligned to scale production from NPI to volume
  • Supply planning support for the China to Mexico manufacturing transition, covering capacity, inventory positioning, and inbound logistics
Outcomes
20 days
CASH TO CASH · Cycle reduction, China to Mexico relocation
“Paul is the kind of operator you hand something complex and trust to figure it out. When things got hard, he got calmer.”
Patrick McGivern
COO

Where the planning discipline came from

Before connected hardware, I ran finished goods, material, and supplier planning at global consumer scale. That foundation is why the hardware work holds up.

Kendo Brands (LVMH)

Owned finished goods and material planning for the Fenty Beauty inventory portfolio across a global manufacturing network, balancing demand, capacity, long-lead components, service, and working capital on a high-SKU launch calendar.

$50M+ inventory portfolio
10+ global manufacturing partners
20%+ fill-rate improvement

Williams-Sonoma

Owned supplier forecasting and supply planning across a large global vendor base, building supplier scorecards and recurring forecast and performance reviews to improve accountability and visibility into supply risk.

$75M annual sourcing spend
95%+ on-time delivery
$3.5M annual savings

The hardware behind the plans

Complex physical products with long-lead components, global contract manufacturing, and high-value inventory. The planning problem is only as interesting as the product.

Robotics

Aescape Robotic Massage System

An AI-powered autonomous robotics platform manufactured in Taiwan and Germany, delivered and installed on site at customer locations.

What I planned

Executive and board S&OP, capacity allocation with manufacturing partners, material readiness, inventory risk, and the international inbound logistics network.

View product →
Connected Fitness

Tonal Strength Trainer

A connected strength training system built around long-lead electromechanical components, high-value inventory, and global contract manufacturing.

What I planned

S&OP, demand and supply planning, MPS and CTB, capacity, allocation, safety stock strategy, and constrained-supply scenario planning through the ramp to volume.

View product →
Connected Devices

Fi Smart Dog Collar

A consumer IoT wearable with multi-week battery life, manufactured through outsourced partners and distributed globally.

What I planned

Executive S&OP, the rolling global supply plan, weekly CTB, CM capacity and supplier commitments, inventory targets, and inbound freight priorities.

View product →
Pillar I
Plan
S&OP and IBP, demand and supply planning, scenario planning
Pillar II
Build
MPS and CTB, capacity planning, material planning, inventory strategy
Pillar III
Supply
CM and supplier planning, allocation, product availability
Pillar IV
Move
International freight, customs, landed cost, freight planning

The planning system I build

Four pillars, one operating model. Each has a mandate, a set of levers, and a result it is accountable for.

I
🧭
Plan

S&OP & Integrated Planning

Turn demand, supply constraints, and business priorities into an executable operating plan.

  • S&OP and IBP: executive decision cadence connecting commercial, finance, and supply
  • Demand and supply planning: rolling plans that hold up through growth and disruption
  • Scenario planning and supply risk: constrained-supply modeling before the shortage bites
Track record

7% forecast accuracy improvement at Fi · Board-level S&OP ownership at Aescape

II
📊
Build

Production & Materials Planning

Convert the plan into buildable factory and material schedules.

  • MPS and CTB: weekly clear-to-build cadence tied to real component availability
  • Capacity and material planning: long-lead components, allocation, safety stock strategy
  • Inventory strategy: positioning and turns, measured against working capital
Cash impact

$2M working capital released at Tonal · 8% inventory turns improvement at Fi

III
🏭
Supply

CM & Supplier Planning

Hold manufacturing partners and suppliers to commitments that the plan depends on.

  • CM and supplier planning: capacity allocation, production schedules, delivery priorities
  • NPI to volume: material readiness and capacity alignment through the ramp
  • Allocation and availability: escalation paths when supply cannot meet demand
Track record

10,000+ units per month scaled at Tonal, from NPI through the ramp to volume

IV
🌐
Move

Global Logistics & Freight

Get material and finished product where the plan needs it, at a landed cost that works.

  • International freight and transportation strategy: network design from CM into market
  • Customs and cross-border: duties, classification, and schedule risk management
  • Landed cost and freight planning: cost and speed tradeoffs made explicit
Track record

European delivery cut from 12 days to 3 across 20+ countries at Fi · 25-day cash conversion improvement at Aescape

The supply chain P&L I own

Every dollar spent to source, build, move, and deliver a physical product sits in one of six buckets. Planning decisions move all six, which is why the plan and the P&L cannot be owned by different people.

01

Direct material and sourcing

COGS

Raw materials, components, PCBAs, and packaging, plus component-level duties and the yield loss allowances built into standard cost.

Levers I manageSourcing volume, commodity index exposure, tier-2 pricing, should-cost baselines
02

Manufacturing and conversion

COGS

CM and tolling fees, direct labor, factory overhead, and the tooling and NRE amortization that sits inside unit cost.

Levers I manageLine yields, units per hour, labor rates, tooling amortization schedules
03

Inbound freight, duties and tariffs

COGS · Capitalized

Ocean, air expedites, and intermodal from supplier to factory or DC, plus drayage, accessorials, and customs brokerage.

Levers I manageMode mix, port dwell, tariff classification, demurrage and detention exposure
04

Warehousing and fulfillment

COGS · Selling

3PL storage and handling, receiving and put-away, pick pack and ship, last mile, and returns processing.

Levers I manageInventory turns, order profile, 3PL rate cards and SLAs, freight surcharges
05

Variances and inventory accounting

COGS variances

Purchase price variance, scrap and shrinkage, excess and obsolete reserves, and absorption against planned volume.

Levers I manageForecast accuracy, engineering change cadence, spot buys, capacity utilization
06

Supply chain operating expense

SG&A

Planning, sourcing, and logistics headcount, the systems stack, and third-party quality and compliance spend.

Levers I manageTeam scale, ERP, WMS and TMS licensing, audit and certification frequency
Most planning conversations stop at service level and inventory turns. Those matter, but they are downstream of decisions that land in COGS: the mode you ship, the yield you accept, the safety stock you carry, the spot buy you approve when a component goes on allocation. I run planning with the cost structure visible, so the tradeoff is explicit at the point of decision rather than discovered in the month-end variance report.

How I work with teams

Alongside full-time leadership roles, I take on selective advisory work with hardware companies building the planning function for the first time, or rebuilding one that stopped scaling.

Two to four weeks

Planning diagnostic

A structured look at where the plan breaks down and what to fix first, ending in a prioritized roadmap your team can actually execute.

  • S&OP maturity and decision cadence
  • Demand and supply planning process
  • CTB discipline and material readiness
  • Inventory health, turns, and working capital
  • Inbound logistics and landed cost
Three to six months

Build the planning function

Stand up the operating model end to end, then hand it over with the documentation and cadence that keep it running without me.

  • Executive S&OP cadence and governance
  • MPS, CTB, capacity and material planning
  • Inventory strategy and safety stock policy
  • CM and supplier commitment management
  • Planning dashboards and operating visibility
Ongoing, part time

Fractional planning leadership

Own the planning cadence and executive reviews while you hire, or while the function is real but not yet big enough for a full-time executive.

  • Weekly supply plan and CTB ownership
  • Executive and board S&OP reviews
  • Escalation and constrained-supply decisions
  • Coaching and hiring for the permanent team
Defined scope

Targeted projects

A specific problem with a clear finish line, scoped and priced up front.

  • Manufacturing transition planning
  • Launch and NPI to volume readiness
  • Inbound network and freight design
  • NetSuite ERP and planning system implementation
  • Databricks and SQL planning visibility

How engagements work

No open-ended retainers and no discovery phase that bills for three months before anything changes.

01

Intro call

Thirty minutes, no charge. What is breaking, what you have already tried, and whether I am actually the right person for it.

02

Scoped proposal

A written statement of work with scope, deliverables, timeline, and price. What is out of scope is stated as plainly as what is in it.

03

The work

A weekly cadence with your team, in your systems and your data. You see progress as it happens, not in a readout at the end.

04

Handoff

Documentation, training, and a cadence your team runs without me. The measure is whether it still works six months later.

Where I am most useful
Hardware companies moving from NPI into volume production
Robotics and connected device teams running global contract manufacturers
Planning that still lives in spreadsheets and personal heroics
Inventory or availability problems nobody can fully diagnose
Long-lead components and allocation constraints driving the build plan
A first international market launch and the logistics network behind it

How I lead planning organizations

An operator who builds, embeds, and owns the result. The win is not the deliverable, it is the cadence still running six months later.

Build the planning organization

I have built and led planning and logistics teams across multiple geographies, with clear ownership, escalation paths, and a KPI cadence that holds without me in the room.

Own the executive cadence

Run executive and board S&OP and supply reviews that translate demand, capacity, supplier commitments, and inventory into decisions on build plans, cash, and risk.

Translate across functions

Align Finance, Commercial, Engineering, Manufacturing, and Operations around one executable plan that every function has actually signed up to.

Build the systems and visibility

NetSuite ERP, Databricks and SQL planning dashboards, and the operational visibility that replaces manual reporting with a plan people can trust.

10+Years leading global planning
5+Countries of manufacturing planned
BoardLevel S&OP review ownership
Golden Gate Bridge from the Marin Headlands
Based in the San Francisco Bay Area

What colleagues say

The people I have worked alongside are the clearest signal of how I operate.

Paul is the kind of operator you hand something complex and trust to figure it out. He built our ops team from nothing, brought real structure without killing our speed, and just delivered. I never had to check his work. When things got hard, he got calmer. That's uncommon.
PM
Patrick McGivern
COO
Paul is one of the most resourceful supply chain leaders I've worked with. He doesn't just execute, he thinks two steps ahead. We threw some of our hardest operational challenges at him and he consistently found a path through. He's the guy you want running the room when things get complicated.
JR
Jeff Rosen
COO at Gradient
Paul has an unusual combination of analytical sharpness and relationship skills. He managed a massive vendor portfolio and always knew where the leverage was. Suppliers respected him because he was fair, and our team trusted him because he always came prepared. I'd work with him again in a heartbeat.
VT
Vic Tsai
EVP at Flexsteel

Background

I have spent 10+ years leading global planning organizations across connected hardware, robotics, and consumer products.

I build and lead S&OP, demand and supply, MPS and CTB, capacity, material, inventory, and inbound logistics functions across global suppliers and contract manufacturers. My advantage is the combination of enterprise planning discipline and startup execution: I can build the S&OP process and the board reporting, hold a CM in Taiwan to a capacity commitment, work through clear-to-build constraints with Engineering, design an inbound freight network, and then build the team and cadence that sustain the result.

The journey from NPI to volume production is a minefield. Long-lead components, allocation, constrained supply, aggressive launch timelines against factory reality, and manufacturing partners across multiple time zones. I have navigated all of it, and that operational scar tissue shapes how I approach every plan.

Sunset above the fog, Mt. Tamalpais
Aug 2025 - Aug 2026
Head of Hardware Operations
Fi | Consumer IoT wearable
Mar 2023 - Aug 2025
Head of Supply Chain & Logistics
Aescape | AI-powered robotics
Sep 2021 - Mar 2023
Director, Supply Chain Planning
Tonal | Connected fitness hardware
Apr 2019 - Sep 2021
Senior Manager, Supply Chain & Manufacturing
Kendo Brands (LVMH) | Prestige beauty and CPG
Jan 2015 - Apr 2019
Senior Supply Chain Manager
Williams-Sonoma | 50+ global vendors, $75M spend
Education & certification
MBA, Supply Chain Management
University of Tennessee, Knoxville · Haslam College of Business · 2023
Ranked #1 supply chain program in the United States
BS, Operations & Business Analytics
University of Oregon, Eugene · Lundquist College of Business · 2014
Certified Six Sigma Green Belt (CSSGB)
American Society for Quality (ASQ) · 2022
Industries
Connected Hardware · Robotics · Consumer Products
Manufacturing footprint
USA · Taiwan · China · Mexico · Germany
Based in
San Francisco Bay Area

Building or scaling a planning organization?

I am open to full-time supply chain and logistics leadership roles, and to advisory and fractional engagements. If you are not sure which one fits, a short call usually sorts it out.

📞
📍
Based in San Francisco Bay Area